Amazon account help

Practical guides for Amazon sellers whose account, listings, or payouts have been restricted. Every guide covers how to identify the real cause, what to send, and what to do if the first attempt is refused.

Account suspended or deactivated

Amazon account deactivated under Section 3: what it means and how to appealSection 3 is the clause Amazon cites when it deactivates a selling account. Here is what it covers, how to find the real trigger, and how to build a Plan of Action that gets read.

Policy violation or warning

Amazon Plan of Action templates for the five most common deactivationsReady-to-adapt Plan of Action templates for inauthentic complaints, order defect rate, late shipment, IP complaints, and related accounts, plus the mistakes that get a POA rejected.Amazon Account Health Rating: what moves the score and what to fix firstHow the Account Health Rating works, which violations weigh heaviest, the order to fix them in, and how to use Account Health Assurance before deactivation rather than after.

Listing removed or blocked

Amazon listing or ASIN removed: how to work out why and get it reinstatedAmazon removes listings for very different reasons and each needs a different appeal. Here is how to read the removal notice, gather the right documents, and write an appeal that gets the ASIN back.

Identity verification issue

Amazon verification stuck: how to pass identity and address checksAmazon rejects verification documents for a small set of predictable reasons, almost all of them formatting rather than fraud. Here is what each document must show and how to break a rejection loop.

IP complaint against you

Amazon inauthentic complaint: how to prove your stock is genuineAn inauthentic claim is won or lost on your invoices, not your wording. Here is exactly what Amazon accepts, what it rejects, and how to appeal when your supplier paperwork is imperfect.

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