Help

Seller account guides

What to do when a marketplace suspends your account, restricts your selling, pulls your listings, or holds your payouts. Written for sellers dealing with it right now, not for search engines.

e

eBay

All eBay guides
eBay account suspended: how to read the notice and write an appeal that worksWhat an eBay suspension notice actually means, how to find the real reason behind it, and how to write an appeal that addresses it. Includes a template and what to do if you are denied.eBay MC011 restriction: what it is and how to clear itMC011 is eBay's account restriction pending review. Here is what triggers it, what documents clear it, and why it is usually recoverable faster than a policy suspension.eBay VeRO complaint: how to get the listing back and protect your accountA VeRO removal comes from a rights owner, not from eBay. Here is why that changes your entire strategy, how to approach the rights owner, and how to stop repeat removals ending your account.eBay funds on hold: why payouts stop and how to get them releasedThe reasons eBay holds seller payouts, how long each type of hold usually runs, what actually speeds a release, and the mistakes that extend a hold instead of ending it.eBay selling limits: how to get them raised and why requests get refusedHow eBay sets account and category selling limits, what it looks at before raising them, the timing that gets requests approved, and why a limit increase is refused even on a clean account.
A

Amazon

All Amazon guides
Amazon account deactivated under Section 3: what it means and how to appealSection 3 is the clause Amazon cites when it deactivates a selling account. Here is what it covers, how to find the real trigger, and how to build a Plan of Action that gets read.Amazon Plan of Action templates for the five most common deactivationsReady-to-adapt Plan of Action templates for inauthentic complaints, order defect rate, late shipment, IP complaints, and related accounts, plus the mistakes that get a POA rejected.Amazon listing or ASIN removed: how to work out why and get it reinstatedAmazon removes listings for very different reasons and each needs a different appeal. Here is how to read the removal notice, gather the right documents, and write an appeal that gets the ASIN back.Amazon verification stuck: how to pass identity and address checksAmazon rejects verification documents for a small set of predictable reasons, almost all of them formatting rather than fraud. Here is what each document must show and how to break a rejection loop.Amazon inauthentic complaint: how to prove your stock is genuineAn inauthentic claim is won or lost on your invoices, not your wording. Here is exactly what Amazon accepts, what it rejects, and how to appeal when your supplier paperwork is imperfect.Amazon Account Health Rating: what moves the score and what to fix firstHow the Account Health Rating works, which violations weigh heaviest, the order to fix them in, and how to use Account Health Assurance before deactivation rather than after.
E

Etsy

All Etsy guides
Etsy shop suspended: how to appeal and what Etsy is actually checkingWhy Etsy suspends shops, what the handmade and reselling policy really requires, how to write an appeal that gets read, and what to do about held funds and open orders.Etsy payment account on hold: why deposits stop and how to release themThe reasons Etsy places a payment account on reserve or hold, what each type needs before it clears, and the fulfilment mistakes that quietly extend a hold.
W

Walmart

All Walmart guides
Walmart Marketplace account deactivated: how to appeal and get reinstatedWhy Walmart deactivates seller accounts, what its performance standards actually require, and how to build an appeal that addresses the real cause rather than the symptom.

Support near you

United KingdomHelp for UK sellers facing eBay, Amazon, Etsy, or Walmart account suspensions, selling restrictions, verification holds, IP complaints, and held payouts.ScotlandHelp for Scottish sellers whose eBay, Amazon, Etsy, or Walmart account has been suspended, restricted, or had payouts held. Appeals written around UK verification rules and Scottish delivery realities.GlasgowSuspension appeals, verification holds, and held payouts for Amazon, eBay, Etsy, and Walmart sellers trading from Glasgow and the west of Scotland.EdinburghAppeals, verification, and IP complaint help for Amazon, eBay, and Etsy sellers trading from Edinburgh and the east of Scotland.

Cannot find your situation?

Open a case and describe what happened. A specialist reads your notice and comes back within 24 hours with the route out.

Open a case