eBay account help

Practical guides for eBay sellers whose account, listings, or payouts have been restricted. Every guide covers how to identify the real cause, what to send, and what to do if the first attempt is refused.

Account suspended or deactivated

eBay account suspended: how to read the notice and write an appeal that worksWhat an eBay suspension notice actually means, how to find the real reason behind it, and how to write an appeal that addresses it. Includes a template and what to do if you are denied.

Selling restriction or hold

eBay MC011 restriction: what it is and how to clear itMC011 is eBay's account restriction pending review. Here is what triggers it, what documents clear it, and why it is usually recoverable faster than a policy suspension.eBay selling limits: how to get them raised and why requests get refusedHow eBay sets account and category selling limits, what it looks at before raising them, the timing that gets requests approved, and why a limit increase is refused even on a clean account.

IP complaint against you

eBay VeRO complaint: how to get the listing back and protect your accountA VeRO removal comes from a rights owner, not from eBay. Here is why that changes your entire strategy, how to approach the rights owner, and how to stop repeat removals ending your account.

Funds on hold

eBay funds on hold: why payouts stop and how to get them releasedThe reasons eBay holds seller payouts, how long each type of hold usually runs, what actually speeds a release, and the mistakes that extend a hold instead of ending it.

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